Shipping and Tax
JG Aurora has oversea warehouses for most printers. Few printers and accessories will send from China warehouse. We cooperate with major international shipping companies like UPS,DHL,FedEx,Aramex and China Post Air Mail etc. These help customers to receive the product on time.
Total Delivery Time = Processing Time + Shipping Time
Before shipping your order, normally JG Aurora needs to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the delivery time.
For items in stock at US/EU warehouse, it normally takes 1-3 business days to process your order.
Standard Shipping Time: 3-7 business days
For items out of stock at US/EU warehouse, it would take 15-35 business days to ship from China warehouse.
Shipping from warehouse nearest to shipping address is faster. Additional charges may apply.
Taxes may apply for imported goods/services and is regulated by the country law. JG Aurora is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarification before ordering.
Confirmation email will be sent to you once after the payment is verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes difficult for us to change or cancel your order, however, we will do our best to support your request.
- Free shipping or not?
Most of printer for one set will supply free shipping. But more pieces or some high shipping charge countries , we won't supply free shipping.
- Why do I need to pay for remote area fees?
Due to Express company (DHL, FedEx, UPS, EMS etc) delimit different areas as remote area based their standard. so we do not know whether your address is a remote area before we get your address information . so, if your address is the remote area, you probably need to pay remote area fees.
- Why my order always does not have detailed tracking information?
After you finish payment, we need 1-3 days to handle the order, then send to Express company. Express company need check and records, then arrange delivery. As normal, it needs 3-5 days update first tracking information. If there is no information within 7-10 days. Please contact buyer service provider.
Modular packaging, all 3d printer parts are in a carton or wood box, scientific packaging design, each part carefully protected to ensure safe arrival.
1, If you are satisfied with JG Aurora 3d printer, please leave positive feedback with 5 stars to us. Thanks in advance!
2, If you are not satisfied for any reason, please contact us at [email protected] before leaving feedback, we will work with you to help you solve any problem until you are satisfied.