When receiving JG AURORA products, you are suggested to check that you get everything according to the item list in the package and no damaged during shipping.
When your printer is experiencing problems, please contact our technical support team: [email protected] . We will contact you within 48 hours, the information may need to provide as following:
* Your printer model and the model number.(usually pasted on the backside of the machine near the power connector.)
* Do you use the printer in what environment? (Offline printing / online printing.)
* Can you provide a specific description of the issues?
* What did you do before this problem came up?
* Please provide the video and photos of the problem for further checking.
* Please provide your order number so that our staff can serve you quickly!
(1) Service method:
JG AURORA will be responsible for providing maintenance support services for products that are of JG AURORA purchased or from JG AURORA ‘s authorized agent in legal channels and are defective due to product quality problems during the warranty period.
(2) Product Replacement:
If the product is found (missing components / components damaged / defective parts) within 7 days from the date of receipt of the customer, the purchase order or order number can be changed free of charge, including shipping.
(3) Product Warranty:
If the product is found (missing components / components damaged / defective parts) after 7 days from the date of receipt of the customer, you can make free replacement as long as you provide the purchase voucher or order number, but the customer will bear the freight.
(4) Customer Damaged Parts:
If the parts are damaged due to improper operation, the customer shall pay the parts cost and freight as well.
(5) Special Note:
The scope of this service is limited to the host. Packaging and all kinds of connections, user manuals and other accessories are not within the scope of maintenance support services. If you cannot provide the above mentioned proof, the product warranty period will be calculated from the date of its production. JG AURORA assumes no responsibility for any other promise made by the dealer to you without any JG AURORA warranty.
Application for product warranty service users need to go through the " JG Aurora product warranty service process", after tested by JG Aurora engineers for a product performance failure, can be a warranty. For the replacement of products need to meet the following requirements:
(1). The packaging is in good condition
(2). Complete accessories
Such as packaging and accessories are damaged, lost in accordance with the current year " JG AURORA product parts replacement details" in the price charged.
JG aurora provides product software services for users free of charge during the product warranty period. If necessary, you can download the latest firmware upgrade from the official website: http://www.jgaurorastore.com/
4.Outside the Demand
If you have purchased the product beyond the warranty policy requirements, please purchase the product and JG AURORA legitimate dealers in consultation, another product extension warranty, and renewal service.
5.Standard warranty period
We supply one year warranty for all major parts of printer.
The following conditions (including but not limited to) are not covered by the maintenance support service for this product:
(1) Failure to comply with the instruction manual, installation or use, maintenance, storage, resulting in product failure or damage;
(2) Has exceeded the warranty period;
(3) Unauthorized alteration, delete the product bar code or serial number;
(4) Product warranty certificate on the product bar code or model and the product itself does not match;
(5) Non- JG AURORA or JG AURORA authorized service agencies and their personnel disassembly and repair;
(6) Without JG Aurora permission, unauthorized changes to their inherent settings file or virus damage caused by product failure;
(7) Accidental or human behavior lead to product damage, such as input inappropriate voltage / high temperature / water immersion / mechanical damage / broken / serious oxidation or rust products and so on;
(8) Customers back to repair on the way, due to transport, loading and unloading caused by damage;