Returns and Exchanges

Policy on Returns and Exchanges

1Pack all the items in the original packing. Items bought as sets must be returned in sets.
2Fill in the return request form attached to the order.
3Attach a copy of the sales check, specify the method of refund (a postal order or a transfer to the bank account).
4Send the parcel to this address:
3993 Hanover Street, New York, NY 10016
5After you have sent the parcel, please inform us of that by sending an email to [email protected].

JGAurora Eligibility of Items for Return or Exchange


When your printer is experiencing problems, please apply technical support from our official website, our technical support team will contact you within 48 hours, the information may need to provide as following

* Your printer model and the model number(usually pasted on the backside of the machine near the power connector)

* Do you use the printer in what environment? (Offline printing / online printing)

* Can you provide a specific description of the issues?

* What did you do before this problem came up?


* Please provide the video and photos of the problem for further checking.

* Please provide your order number so that our staff can serve you quickly!


  1. Warranty Regulations:

(1) Service method:

JG aurora will be responsible for providing maintenance support services for products that are of JG aurora purchased or from JG aurora‘s authorized agent in legal channels and are defective due to product quality problems during the warranty period.

(2) Product Replacement:

If the product is found (missing components / components damaged / defective parts) within 7 days from the date of receipt of the customer, the purchase order or order number can be changed free of charge, including shipping.

(3) Product Warranty:

If the product is found (missing components / components damaged / defective parts) after 7 days from the date of receipt of the customer, you can make free replacement as long as you provide the purchase voucher or order number, but the customer will bear the freight.

(4) Customer Damaged Parts:

If the parts are damaged due to improper operation, the customer shall pay the parts cost and freight as well

(5) Special Note:

The scope of this service is limited to the host. Packaging and all kinds of connections, user manuals and other accessories are not within the scope of maintenance support services. If you cannot provide the above mentioned proof, the product warranty period will be calculated from the date of its production.JG aurora assumes no responsibility for any other promise made by the dealer to you without any JG aurora warranty.


  1. Service Requirements

Application for product warranty service users need to go through the "JG aurora product warranty service process", after tested by JG aurora engineers for a product performance failure, can be a warranty. For the replacement of products need to meet the following requirements:


(1). The packaging is in good condition

(2). Complete accessories

Such as packaging and accessories are damaged, lost in accordance with the current year "JG aurora product parts replacement details" in the price charged.


  1. Software Services

JG aurora provides product software services for users free of charge during the product warranty period. If necessary, you can download the latest firmware upgrade from the official website:


  1. outside the Demand

If you have purchased the product beyond the warranty policy requirements, please purchase the product and JG aurora legitimate dealers in consultation, another product extension warranty, and renewal service.


  1. Standard warranty period

Product components standard warranty period due to the different shapes and positioning differences, please refer to the following table:



  1. Non-warranty regulations

The following conditions (including but not limited to) are not covered by the maintenance support service for this product:

(1) Failure to comply with the instruction manual, installation or use, maintenance, storage, resulting in product failure or damage;

(2) Has exceeded the warranty period;

(3) Unauthorized alteration, delete the product bar code or serial number;

(4) Product warranty certificate on the product bar code or model and the product itself does not match;

(5) Non-JG aurora or JG aurora authorized service agencies and their personnel disassembly and repair;

(6) Without JG aurora permission, unauthorized changes to their inherent settings file or virus damage caused by product failure;

(7) Accidental or human behavior lead to product damage, such as input inappropriate voltage / high temperature / water immersion / mechanical damage / broken / serious oxidation or rust products and so on;

(8) Customers back to repair on the way, due to transport, loading and unloading caused by damage;

To return the Items, you must submit the copy of proof of purchase and fill in the return request form.
Our return and refund policy is described above. According to NYS law, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 30 days of purchase.

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